Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Order Cancellation Policy Jobs cannot be stopped and/or cancelled once they are in “Approved” status. There will be no refunds of any kind after a job has been approved.

Returns/Refund/Reprint Policy 

SignPipers.com focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at (888) 469-8755 or via email at info@SignPipers.com. Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to Sign Pipers, Inc. within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to SignPipers at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to SignPipers at the customer’s expense, SignPipers may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless FedEx/UPS delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at SignPipers.com's discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.

Return Address

Sign Pipers, Inc., 7611 Slater Ave, STE D Huntington Beach, CA 92647, USA (888) 469-8755

Color

If your job is color sensitive, please contact us for information and pricing on color matching services. All monitors view colors differently. Monitors display in RGB yet printing is in CMYK process. Do not base your color approval on a displayed monitor color - this will not be an accurate color depiction. For best accuracy, when precise color accuracy is desired, provide us the Pantone color. Pantone colors must be selected from a Pantone book as monitors portray in RGB and viewing Pantone colors on a monitor will not be accurate. We have a public Pantone book available in our office. You can purchase these books online also. Any print shop should have a Pantone book you can look at for reference. Further, printing your proof or artwork on your home or office printed is not precise either. Printers must be calibrated often and accurately to print in true color. When Pantone colors are requested, due to the nature of fabric and different absorbency rates, we offer an 8% color shade allowance. As long as the printed color is within 8% of the Pantone color swatch, we are within acceptable color guidelines. If outside this 8% tolerance, we will offer to reprint your order and ship reprinted merchandise to one location at our expense. Always striving for best value, we only charge $10 per PMS color usage. Other companies charge $20 per color. If a Pantone color is not requested, the normal acceptable variance is (+/-) 15% from the converted CMYK/RGB color on the approved artwork file.

600D Oxford UV Coating material: Color will appear slightly brighter and more vibrant than other printed fabric materials. That is the nature of this material type. All fabrics and substrates will have slight color variance as there are many different types of fabrics. The fabrics each have different absorbency rates and will refract light differently. When color accuracy is critical, Pantone colors must be called out on artwork file. When Pantone colors are requested, due to the nature of fabric and different absorbency rates, we offer an 8% color shade allowance. As long as the printed color is within 8% of the Pantone color swatch, we are within acceptable color guidelines. If outside this 8% tolerance, we will offer to reprint your order and ship reprinted merchandise to one location at our expense. Always striving for best value, we only charge $10 per PMS color usage. Other companies charge $20 per color. If a Pantone color is not requested, the normal acceptable variance is (+/-) 15% from the converted CMYK/RGB color on the approved artwork file.

Color - 2 Day RUSH Shipping


For 2 Day Service, we only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload. We do not color match using the 2 day service.

Size

Acceptable size variance is (-/+) 5% of approved artwork size.

Customer Supplied Proofs We are not responsible for any and all errors in the customer’s printing job once they have replied “Approved” to the "proof approval requested" email.

Color Proof Accuracy 

Please note color proofs cannot match the final product 100% due to the fact that proofs are created in a different way than the printed piece and the customer supplied proofs are not calibrated to our presses.

Indemnity 

You agree to indemnify, defend and hold SignPipers.com harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense related to your violation of this Terms and Conditions. You agree to defend, indemnify, and hold SignPipers.com harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material. Right of Refusal We reserve the right to refuse service or products to any person or organization.

Credit / Invoicing 

Beginning April 1, 2016 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time.

 

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of SignPipers.com, a website owned by Sign Pipers, Inc.. The collective work includes works that are licensed to SignPipers.com, a website owned by Sign Pipers, Inc.. Copyright 2013, SignPipers.com, a website owned by Sign Pipers, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with SignPipers.com, a website owned by Sign Pipers, Inc. or purchasing SignPipers.com, a website owned by Sign Pipers, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with SignPipers.com, a website owned by Sign Pipers, Inc. or to purchase SignPipers.com, a website owned by Sign Pipers, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by SignPipers.com, a website owned by Sign Pipers, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of SignPipers.com, a website owned by Sign Pipers, Inc. used in the site are trademarks or registered trademarks of SignPipers.com, a website owned by Sign Pipers, Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SignPipers.com, a website owned by Sign Pipers, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SignPipers.com, a website owned by Sign Pipers, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SignPipers.com, a website owned by Sign Pipers, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
SignPipers.com, a website owned by Sign Pipers, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SignPipers.com, a website owned by Sign Pipers, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a SignPipers.com, a website owned by Sign Pipers, Inc. product is mistakenly listed at an incorrect price, SignPipers.com, a website owned by Sign Pipers, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. SignPipers.com, a website owned by Sign Pipers, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SignPipers.com, a website owned by Sign Pipers, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by SignPipers.com, a website owned by Sign Pipers, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
SignPipers.com, a website owned by Sign Pipers, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to SignPipers.com, a website owned by Sign Pipers, Inc..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of SignPipers.com, a website owned by Sign Pipers, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of SignPipers.com, a website owned by Sign Pipers, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. SignPipers.com, a website owned by Sign Pipers, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. SignPipers.com, a website owned by Sign Pipers, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a SignPipers.com, a website owned by Sign Pipers, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
SignPipers.com, a website owned by Sign Pipers, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, SignPipers.com, a website owned by Sign Pipers, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, SignPipers.com, a website owned by Sign Pipers, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to SignPipers.com, a website owned by Sign Pipers, Inc. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless SignPipers.com, a website owned by Sign Pipers, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, SignPipers.com, a website owned by Sign Pipers, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with SignPipers.com, a website owned by Sign Pipers, Inc., SignPipers.com, a website owned by Sign Pipers, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of SignPipers.com, a website owned by Sign Pipers, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, SignPipers.com, a website owned by Sign Pipers, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Warranty
The Wave Pop Up frames, Ready Pop Fabric frames, Silver Step Retractable Banner stands, and Portable Roll Up stands and EZ Up Tent Frames carry a limited life time warranty against manufacture defect. All graphics carry a 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.

Graphic Approval
Graphic orders will be scheduled to ship by Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final, and not reversible. Approval must be received by 3 PM PST for that business day to count or else approval date will be following business day.

RETURNS & REFUND POLICY
If you are not satisfied with your purchase of a product, please call 888-675-9610 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. Printed graphics are non-refundable due to its custom nature. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box restocking fee will be assessed on any opened hardware or accessory.

However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.


Credit / Invoicing
Beginning April 1, 2010 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a San Diego Sign Company | www.sdsign.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.